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I'm trying to log in and am getting a message that my password isn't recognized. What do I do?
First, check to make sure that the password you’re entering is at least eight characters long and contains at least one number. Also please double check to make sure you're entering it exactly as you created it (passwords are case sensitive). Then, if you're certain that you've already created an online account, use the Forgot your password? link to reset your password.
To do this, click the Forgot your password? link at the bottom of the log in page, enter the email address on your account then click the Reset Password button. An email with a temporary password will be sent to the address you provided. Once you receive the email you'll be prompted to click a link to a reset page, where you can reset your password.