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Customer Service

Shipping Policy


State laws on wine shipping aren’t always straightforward but are under constant review, meaning the list of states that allow direct-to-home wine shipment is ever growing. As soon as a state becomes available, you can be sure we’ll add it to our list.

By federal law, you must be at least 21 years old to order and receive wine. When you place an order you will be asked to confirm that you are 21 or older. Federal law also insists that someone at least 21 years old is present to sign for the package.

If no one is available to sign for the package during normal business hours at your shipping address, we recommend the order is shipped to your business address. Alternatively you can utilize the FedEx ‘Hold at Location’ service (*see below for details).

*FedEx offers an option to ‘Hold at FedEx Location’ (HAL), a convenient choice for when you can’t be there to accept delivery. This service is available both for FedEx Home and FedEx Ground (commercial addresses) packages. It is simple to use. Once you receive your FedEx tracking number, you can select the FedEx location where you wish your package to be held. On the next delivery attempt your package will be sent to this location, ready for your collection.

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