Terms and Conditions
100% Money-Back Guarantee
Exactly what it sounds like. We guarantee every bottle. If a wine doesn't live up to your expectations, just call at 1-866-426-0336 or email us at firstname.lastname@example.org. You'll be refunded in full. No problem.
Written on our legal pads, stone tablets, etc:
Federal law states that you must be at least 21 years old to order and receive wine. When you place an order you will be asked to confirm that you are at least 21 years old. At time of delivery someone 21 years or older must be present during normal business hours to sign for the package.
We currently offer delivery to the following states: AZ, CA, CT, FL, IA, ID, IL, LA, MA, MI, MN, MO, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OR, SC, TX, VA, WA, WI, WV, WY and DC. Licensed retailers only accept orders from adults at least 21 years old and have a right to refuse orders should an advertisement not comply with your state laws. Offer void where prohibited by law.
In accordance with state laws, all orders are processed and fulfilled by licensed entities in the industry and applicable taxes are paid.
As you may have gathered, state laws on wine shipping are not always straight forward. But, many are under review and the list of states allowing wine shipment is ever growing. As soon as a state becomes available for shipping, you can be sure we'll add it to our list.
Before you place your order... You'll want to make sure someone over 21 will be home during normal business hours at your shipping address. If that can't happen, we recommend having your order shipped to your business address to ensure fast, interruption-free delivery. Void where prohibited by law. Please allow 10 - 14 business days for delivery.
We specialize in boutique wines. As in, big-flavored wines made in teeny tiny quantities — sometimes just a few barrels.
We choose to buy these wines simply because they taste better than mass-produced brands. They're made by winemakers who really care, and it shows. However, with this focus on quality, we're also taking the chance that we'll run out of the wines we write to you about. And occasionally, we do. Luckily, this can be a great opportunity to explore something new.
If we do run out, rest assured we've got your back.
We will choose another handcrafted wine of equal or greater value. It will be as close as possible in style to the wine offered. And, we'll make sure it comes from an equally passionate winemaker. Chances are you'll simply discover a new favorite (or at least customers frequently tell us that's the case).
Remember, with our 100% money back guarantee, there's no risk. If you're unimpressed with a wine, just let us know.
Virgin Wines is 100% committed to your satisfaction. Come across a broken bottle or other delivery problem? Give us a call at 1-866-426-0339 within 60 days following the expected delivery date. (Please note: we are not responsible for any shipping problems after this 60-day period). We promise we'll always work as fast as we can to resolve any problems as quickly as possible.
Fine & Rare Wines
They're called Fine and Rare for a reason! These special wines are limited availability only. We're unable to offer exchanges, refunds, or returns - as is the practice of fine wine auction houses. Once the wine has been shipped from our cellar the sale is final. For full details, please see the Fine & Rare policy letter that's included with all Fine & Rare Wine orders.
Online. Just so we can be sure you're able to find everything you're looking for on our site, here are the different ways you can search our online cellar:
- By entering your search term directly into the Search box.
- By selecting from the menu options on the left hand side of the screen.
- By entering the product code for the wine you're seeking into the search box.
Talk to us.Our team would like nothing more than to chat with you about wine. They're happy to offer personal recommendations, if you want 'em. 1-866-426-0336 is the number to call.
Email us. Want a dash of expert advice in an email instead? Contact us at email@example.com. We'll write back with advice and recommendations about wines that may be up your alley.